O$ Bugs, Updates, Faults and Fixes

[Paul Mulroney]

Hi Martin,

It doesn't hurt to contact Support and followup on this.  If the fault is significant for you, tell them why it's a problem, and what the impact is on you and your business.  Sometimes issues fall between the cracks and get lost in the system.

Sometimes we get bug reports from our customers, and they don't get actioned immediately because we triage our issues and work on the highest priority ones first.  If the customer doesn't happen to mention that all work has ground to a halt until we fix the problem, then we don't know that it's an urgent fix and it sometimes falls to the bottom of the pile.  Communication is important!

Reminds me of an organisation that I was working for once, and they predicted at the start of a project that they "might get a dozen bug reports" on their software systems.  They decided to implement an issue tracking system, just to tick some boxes on the QA process.  We easily cracked bug #1000 in my time there.

Any piece of software with more than 10 lines of code is mathematically impossible to test all modes of failure.  

Regards,
Paul.

> On 14 Feb 2023, at 2:44 am, Martin Obongita via omnisdev-en <omnisdev-en at lists.omnis-dev.com> wrote:
> 
> If I shipped a software that produces bugs daily, I would be a worried programmer.
> I just noticed that a fault I reported last year June is still at discovery stage with Engineering.
> 
> Martin.
> Sent from Yahoo Mail on Android 
> 
>  On Mon, 13 Feb 2023 at 21:31, TBS<andyh at totallybrilliant.com> wrote:   I have to say it’s completely normal :)
> 
> Andy Hilton
> Totally Brilliant Software Inc
> Phone (US) : (863) 409 4870
> Phone (UK) : 0207 193 8582
> Web : www.totallybrilliant.com
> Helpdesk : https://totallybrilliantsoftware.supportsystem.com/
> Email : andyh at totallybrilliant.com
> On Feb 13, 2023 at 1:09 PM -0500, Martin Obongita via omnisdev-en <omnisdev-en at lists.omnis-dev.com>, wrote:
>> This is to all Studio Octogerians.
>> I have gone through the Omnis Faults list.
>> I notice that there are so many bugs with Omnis.
>> Nearly everyday a fault is reported.
>> Is this normal?
>> How do the faults reporting frequency compare with other programming languages, say, Python or JS or C++?
>> I'm just curious. Not that I want to jump ship. I'm now deep...deep into Studio to think straight!
>> Thanks to all O$ geeks.
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Television may insult your intelligence, but nothing rubs it in like a computer.
-- 
Paul W. Mulroney                                            We Don't Do Simple Pty Ltd 
pmulroney at logicaldevelopments.com.au       Trading as Logical Developments
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