anybody seen print to page preview studio 10.2 with printer that cuts of right and bottom sides of page

[David Blaymires]

A further update: we moved the Omnis app from the external monitor to the built-in laptop display and, hey presto, the change to a display with a different resolution resulted in the print to preview fixing itself.  We moved it back to the original external monitor and the printing continues to work (so far).  We will see what happens when the client restarts their app/computer, they didn’t want to change anything now it is working, so this may be a short-term fix

It is interesting that moving it to a different resolution monitor fixed it, I don’t know the reason why.  Others may know.

- - 
Regards,
David Blaymires
davidb at jobbag.com
M: 0416 183848

> On 16 Sep 2021, at 9:46 am, David Blaymires via omnisdev-en <omnisdev-en at lists.omnis-dev.com> wrote:
> 
> Hi Doug, 
> 
> We have a similar situation with one client who is running our Studio 10.1 r29237 app on a Windows 10 laptop with an external monitor.  For this client, the right-side of the report is appearing “off the page” to the right, yet when they print to PDF or printer it is fine.
> 
> The only thing that we have noticed (and replicated on a different computer) is the Scaling setting in the Displays settings.  This client has her scaling set to 225%, when we replicate at that setting we get the same problem, when we change the scaling to 200% the problem goes away.
> 
> I can’t replicate this using Parallels/Windows 10 on my MBP with the external LG (made for Mac) monitor, I think that Parallels has some automatic setting when operating in this environment, but others in my team can replicate the problem and solve it on their computers, we are attempting to do the same on the client’s computer this morning.  The client has an unhappy view of the world which makes trying this more difficult, I'm sure you have experience with that problem.  If we manage to change her computer settings I will let you know the outcome.
> 
> - - 
> Regards,
> David Blaymires
> davidb at jobbag.com
> +61 416 183 848
> 
>> On 16 Sep 2021, at 7:03 am, Doug Easterbrook <doug at artsman.com> wrote:
>> 
>> hi all:
>> 
>> I’ve not seen this situation before — so I thought I’d reach out and see if others have seen it.
>> 
>> all our reports are printed to a window first.
>> I show them as page preview, so that I can have the thumbnail view
>> we’ve been doing this for ages. (even before thumbnail view in studio 10)
>> 
>> 
>> I have not heard any issues with any client before yesterday. 
>> 
>> on one client, windows 10 (latest version 21H1, latest patch), using studio 10.2.30204 their print to page preview
>> 1) cut of the left edge by about 1 inch. (8.5x11 portrait)
>> 2) cut off the bottom edge by about 1 inch
>> 
>> but when printed to a PDF or directly to the printer — it was fine
>> 
>> I changed page orientation (to landscape) and various printers (PDf printer, MS dummy printer, other printers on the network)… and all had the same effect.   the right and bottom edge of the report is cut off.
>> 
>> 
>> it just started last tuesday
>> there have been no changes to our application in two months
>> others on the network can see the report when printing to the same printer
>> 
>> 
>> so my gut reaction is that its is either:
>> - omnus prefs, or 
>> - possibly she got a printer driver driver update, or
>> - possibly that I need to reinstall omnis to make it pristine,
>> - possibly that some windows setting like screen resolution is causing issues (I tried changing those - same issue)
>> - possibly because it is a PC laptop and like a retina display — that might cause issues if somebody poked some OS preference.
>> 
>> 
>> she said she had this same issue about 6 months ago (that would be earlier omnis 10.2 for us)….  and ’somebody in their IT dept’ did something to fix it.    so, much as I don’t trust hazy recollections ….  it points in the ’some setting changed on her machine’.
>> 
>> 
>> anybody else have to deal with this???  and know the answer??
>> 
>> 
>> 
>> 
>> Doug Easterbrook
>> Arts Management Systems Ltd.
>> mailto:doug at artsman.com
>> http://www.artsman.com
>> Phone (403) 650-1978
>> 
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