O$5.1.1: Service error: quitting after seeing file to import

[Debra Peters]

Hi Mayada,

Yes, this is for multiple clients.

That's a definite thought on identifying if it is from ETL importing or not.

Thanks,

Deb

On 8/5/2019 3:27 PM, Mayada Al-Kishtini wrote:
> Hi Debra,
>
> A couple of thoughts:
>
> - First thing I would check to see if the problem is happening for many
> clients or only a single one!
>
>   If all clients, then you would know that it is something defiantly related
> to your app and you can go dig from there.
>   If it is only happening at one or even two sites and the rest are fine, I
> would then then go a different direction in tracing the problem, I would
> check what was changed on that system(s) the night before the problem/error
> started to happen...Was there a Windows/OS update, security/permissions
> changes....etc..
>   
>   If the issue was related to your app and many clients are seeing the same
> problem and you have a way to stop the ETL process for at least one day, I
> would stop the ETL at one site and monitor the system there, that can help
> you confirm if the error is generated because of the Omnis app or the ETL
> tool.
>
> Just my 2 cents. :)
>
> Good luck,
> Mayada
>
> -----Original Message-----
> From: omnisdev-en [mailto:omnisdev-en-bounces at lists.omnis-dev.com] On Behalf
> Of Debra Peters via omnisdev-en
> Sent: Monday, August 05, 2019 4:04 PM
> To: OmnisDev List - English; omnislist at keys2solutions.com.au
> Cc: Debra Peters
> Subject: Re: O$5.1.1: Service error: quitting after seeing file to import
>
> Hi Vik,
>
> Sorry for the delayed response (life kind of went sideways on me for a bit
> there).
>
> Thanks for the ideas.
>
> Right now, I'm looking for where that message could be generated.
> It isn't a message that is created from within the code in the library (ie,
> one
> of our developers did NOT write it).
> Omnis Support claims it is not a message that comes from the Omnis engine.
>
> So I'm scratching my head trying to figure out what could be going on to
> have
> the service have an error that would put this message in the OS's Event log.
>
> Starting to spitball here: We may be using a Java-based ETL tool in the
> system
> when this error is generated. I wonder if this is possibly coming from that
> tool.
>
> FYI: Trying to put the debug library in place would be tricky, as this is in
> a
> production system, and putting non-production code there starts getting into
> an
> area that could run into resistance from 'the powers that be.' :-)
>
> Deb
>
>
> On 7/29/2019 6:25 PM, omnislist at keys2solutions.com.au wrote:
>> Hi Deb,
>>
>> There are a few reasons why this could be happening, it could be???
>> 1. that there is a character in the file that the import doesn???t like
>> 2. The file, if its null or the file name has strange characters.
>> 3. If the file is on network share and the network share has dropped off.
>> 4. The default printer is not setup (I don???t know why this would be
> necessary but its known to cause strange crashes)
>> 5. The file size is too large to handle.
>>
>> Try creating a debug library with sys(3000) just before entering the
> import method and the trace log can be found in the same directory that
> omnis.exe resides.
>> Hope that helps.
>>
>> Regards,
>>
>> Vik Shah
>> m: +61 411 493 495
>>
>>
>>> On 30 Jul 2019, at 08:02, Debra Peters via omnisdev-en
> <omnisdev-en at lists.omnis-dev.com> wrote:
>>> Greetings, all.
>>>
>>> We have an application in Omnis Studio 5.1.1, running as a service
> (Windows).
>>> It has started generating Windows Event Log errors: quitting after seeing
> file to import (or possibly: service quitting after seeing file to import).
>>> Has anyone seen this before? Any idea what might be happening, or how to
> address this error so it stops happening?
>>> Thanks in advance,
>>>
>>> Deb Peters
>>>
>>> -- 
>>> KI5BES
>>>
>>> ???Live a good and honorable life, then when you get older and think
> back, you???ll enjoy it a second time.???
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-- 
KI5BES

???Live a good and honorable life, then when you get older and think back, you???ll enjoy it a second time.???