Omnis 4.3.1.2 - Mac OS 10.11.4

[Michael Mantkowski]

Hi Doug,

Yes, the customer has a MacBook.  I have a iMac.  Is there is difference in how permissions are worked there?

I am not using the FirstRun Install folder.  Everything is self-contained in the "ClienTrax" folder.  Libraries and OmnisRT all reside in the same folder.

As I said, I have done this probably 200 times and have never seen this issue.

I will look to see if the Applications Folder allows Read / Write.  I see that mine does for system and admin but not everyone.  Possibly this is where it's hanging up.

*********************************************************************
Michael Mantkowski
ClienTrax Software
1-614-875-2245
*********************************************************************


-----Original Message-----
From: omnisdev-en [mailto:omnisdev-en-bounces at lists.omnis-dev.com] On Behalf Of Doug Easterbrook
Sent: Tuesday, March 7, 2017 3:40 PM
To: OmnisDev List - English <omnisdev-en at lists.omnis-dev.com>
Subject: Re: Omnis 4.3.1.2 - Mac OS 10.11.4

hi Michael?

are you using the ‘firstRunInstall’ folder setup in your OmnisRT folder??

best guess is latest macbook — you are getting nailed by permissions and it doesn’t like read/write to the /appliation directory.

also, look in system preferences —> security and privacy->genral .. and make sure you are not being blocked.

there may be something that says the app wondow run. and you have to allow it to run.

Doug Easterbrook
Arts Management Systems Ltd.
mailto:doug at artsman.com
http://www.artsman.com
Phone (403) 650-1978




National User Conference, May 8-11, 2017
https://tickets.proctors.org/TheatreManager/95/online&perf=27956

> On Mar 7, 2017, at 12:00 PM, Michael Mantkowski <michaelj at clientrax.com> wrote:
> 
> Hi Alan,
> 
> No, we don't use an installed.  Just a complete folder that is dropped 
> in the Applications Folder.  Probably done it this way 200 times.  
> Have never had this issue before.
> 
> And, no, it was not done on a different user account.  I logged on 
> remotely to the computer, deleted the original install and did it again myself.
> 
> Same issue.  When I do it here on my Mac, no problesms.
> 
> *********************************************************************
> Michael Mantkowski
> ClienTrax Software
> 1-614-875-2245
> *********************************************************************
> 
> 
> -----Original Message-----
> From: omnisdev-en [mailto:omnisdev-en-bounces at lists.omnis-dev.com] On 
> Behalf Of Alain Stouder Omnis
> Sent: Tuesday, March 7, 2017 1:49 PM
> To: OmnisDev List - English <omnisdev-en at lists.omnis-dev.com>
> Subject: Re: Omnis 4.3.1.2 - Mac OS 10.11.4
> 
> I would suggest the software was installed under another user account 
> and any attempt to change the content with the current user shows errors.
> 
> Don't you use an installer ?
> 
> ---
> Learn something new every day!
> 
>> On 7 Mar 2017, at 18:19, Michael Mantkowski <michaelj at clientrax.com>
> wrote:
>> 
>> We have a new client attempting to install our application on their
> MacBook.
>> 
>> There seems to be some type of permissions issue going on.  When I 
>> attempt to start the OmnisRT package I get an error stating that 
>> there is a problem omening the userpict.df1 and then it is followed 
>> by a second error about the omnispic.df1.
>> 
>> Then it asks for the Serial Number which even if entered does not stay.
>> 
>> You can do this over and over.  I have downloaded the files twice to 
>> the computer in case there was corruption.
>> 
>> My Mac here has the same OS and I have no issues.
>> 
>> Tried looking at the permission settings of the Folder it's in and 
>> the OmnisRT itself.  All users seem to be set for Read/Write.
>> 
>> Any ideas?
>> 
>> *********************************************************************
>> Michael Mantkowski
>> ClienTrax Software
>> 1-614-875-2245
>> *********************************************************************
>> 
>> 
>> 
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