Age old problem Wendy. We never get the same level of listening from clients as these weasels do. Mike Matthews On 17 Jan 2010, at 16:39, Wizardcompserv at aol.com wrote: > > > > Many thanks for this - I had a horrid feeling this might be what > is going > on!!! How do you tell a 'know if all' consultant that what you > saying is > right though?