NO: cultural diffs

Rob Brandt bronto at csd-bes.net
Wed Dec 29 19:01:03 EST 2010


http://clientsfromhell.net/

On 12/29/10 3:09 PM, Mike Matthews wrote:
> Ah, not enough bandwidth if we all did that about them on this list,
> that is because we are all so perfect and rightly so of course, until
> the customer reminds us otherwise of course. :-)
>
> Mike Matthews, Managing Director, Lineal Software Solutions Ltd
>
> Apple Reseller, Microsoft Partner, Omnis Business Partner
> phone: +44 (0)1271 850 550 | web: lineal.co.uk | email: mike at lineal.co.uk
>
>
> On 29 Dec 2010, at 22:54, Olafur Gardarsson <oli at ikon.is> wrote:
>
>> In fact I agree. I just needed to bitch about it and could not do that
>> with
>> the customer ;o)
>>
>> Oli
>>
>>
>>
>> 2010/12/29 Fred Brinkman <fred.brinkman at euromnis.com>
>>
>>> Personally I do not consider email as a channel for formal
>>> communications
>>> but I do have some people I always address, even in email, as 'Dear
>>> Mr. So
>>> and So'...
>>> and I have to agree with Scotte here... if that's what the customer
>>> wants,
>>> then that's what the customer gets... ;-)
>>>
>>>
>>>
>>>
>>> Fred Brinkman
>>> www.euromnis.com
>>>
>>> **********************************************
>>> Fred Brinkman Consultancy
>>> B-1000 Brussels
>>>
>>> Tel. +32-474-83 80 80
>>> Fax +32-2-330 10 31 (on request)
>>> Email fred.brinkman at euromnis.com
>>> *********************************************
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Op 29 dec 2010, om 03:14 heeft Olafur Gardarsson het volgende
>>> geschreven:
>>>
>>>
>>> Hi Fred,
>>>> Others being formal does not bother me. Sometimes I even like being
>>>> sir'd.
>>>> It got on my nerves when these people insisted that I be formal in a
>>>> silly
>>>> email where I am giving some info or explanation to a technical
>>>> question.
>>>> I
>>>> just don't have time for formalities in every situation. It's just
>>>> seems
>>>> silly. Sometimes email is convenient in giving quickly short raw
>>>> information. I just can't view email as a channel for formal
>>>> communications.
>>>> It seems silly. Would you for example use formal address in an
>>>> online chat
>>>> session?
>>>>
>>>> I have been using email now for over 17 years. This was the first time
>>>> anyone has mentioned formalities to me in an email. I'm hardly ever
>>>> addressed formally in emails and people stop it after one or two
>>>> messages.
>>>> I
>>>> have worked with people from all over the world. This has never been an
>>>> issue until now with this one customer.
>>>>
>>>> Oli
>>>> Ice barbarian
>>>>
>>>>
>>>>
>>>>
>>>> 2010/12/28 Fred Brinkman <fred.brinkman at euromnis.com>
>>>>
>>>> Here in general being eloquent is appreciated... it is nice, and it
>>>>> creates
>>>>> a certain comfortable distance when necessary...
>>>>> You really should not take this the wrong way, normally people just
>>>>> try
>>>>> to
>>>>> be polite towards you...
>>>>>
>>>>> When you really want to experience polite you should go to Germany...
>>>>> very
>>>>> polite, very correct, what you can experience in 'informal'
>>>>> situations,
>>>>> like
>>>>> EurOmnis, is that you have 2 Germans talking the informal way with you
>>>>> (using first names), even talking informal to each other as long as
>>>>> you're
>>>>> around (using first names) and switching back to their formal way
>>>>> (absolutely not using first names) when you're gone... ;-)
>>>>>
>>>>> I do the same, when the family is around, everybody speaks 'the formal
>>>>> way'
>>>>> to the parents (I would never, never call my mother by her first name
>>>>> f.i.)
>>>>> and 'the informal way' between ourselves... ;-) All a matter of what
>>>>> you're
>>>>> used to...
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Fred Brinkman
>>>>> www.euromnis.com
>>>>>
>>>>> **********************************************
>>>>> Fred Brinkman Consultancy
>>>>> B-1000 Brussels
>>>>>
>>>>> Tel. +32-474-83 80 80
>>>>> Fax +32-2-330 10 31 (on request)
>>>>> Email fred.brinkman at euromnis.com
>>>>> *********************************************
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Op 28 dec 2010, om 13:10 heeft Olafur Gardarsson het volgende
>>>>> geschreven:
>>>>>
>>>>>
>>>>> Dear Mr. Brinkman and Mr. Azerad :o),
>>>>>
>>>>>> Thanks for clarifying this to me. Iceland is a country born of of
>>>>>> fishermen,
>>>>>> sailors and farmers. My father was a fisherman and I went to sea with
>>>>>> him
>>>>>> and got to know how the crew talks. Pretty crude by most
>>>>>> standards. At
>>>>>> sea
>>>>>> it is actually dangerous to not be as direct as possible. Your
>>>>>> voice has
>>>>>> to
>>>>>> be heard over the wind and other sounds and it can be a matter of
>>>>>> life
>>>>>> and
>>>>>> death to be heard clearly and understood. I think this may partly
>>>>>> be the
>>>>>> reason for how the language and culture developed. One does not have
>>>>>> time
>>>>>> for formalities in high winds at sea. Icelandic may be a sort of C in
>>>>>> the
>>>>>> world of human languages. Informal, cryptic and unforgiving. French
>>>>>> would
>>>>>> be
>>>>>> like Pascal I would guess.
>>>>>>
>>>>>> Farmers in Iceland are considered the old guardians of the language
>>>>>> though,
>>>>>> not the aristocrats. Aristocrats and bureaucrats and their ways are
>>>>>> distrusted. Language that reminds us of them evokes such feelings.
>>>>>> What
>>>>>> are
>>>>>> referred to as Vikings are probably the ancient chieftains. The
>>>>>> were our
>>>>>> aristocrats and they were in endless feuds with each other that
>>>>>> resulted
>>>>>> in
>>>>>> widespread death and destruction. That may be our deep rooted
>>>>>> cultural
>>>>>> source of distrust for formalities. They could be associated with
>>>>>> power
>>>>>> and
>>>>>> status by force, not social harmony.
>>>>>>
>>>>>> Kind regards,
>>>>>>
>>>>>> Oli
>>>>>> --
>>>>>> Olafur Gardarsson
>>>>>> Ikon ehf - Edalnet
>>>>>> Web hosting - Application Servers - Software development
>>>>>> Nybylavegur 6, 200 Kopavogur
>>>>>> Web: www.ikon.is / www.edal.net
>>>>>> Phone (+354) 555-1693 email: oli(a)ikon.is
>>>>>>
>>>>>>
>>>>>> _____________________________________________________________
>>>>> Manage your list subscriptions at http://lists.omnis-dev.com
>>>>>
>>>>> _____________________________________________________________
>>>> Manage your list subscriptions at http://lists.omnis-dev.com
>>>>
>>>
>>> _____________________________________________________________
>>> Manage your list subscriptions at http://lists.omnis-dev.com
>>>
>> _____________________________________________________________
>> Manage your list subscriptions at http://lists.omnis-dev.com
>
> _____________________________________________________________
> Manage your list subscriptions at http://lists.omnis-dev.com




More information about the omnisdev-en mailing list