Biz$ - Service Level Agreements

Dr Caroline Wilkins caroline at ib2bsystems.com
Tue Apr 7 07:32:34 EDT 2009


Dear Listers,

I have to put together a Service Level Agreement for a potential 
software sale. Can anyone help me out by sending a template document please?

Also- what sort of service level agreements do other developers have 
with their customers? What do most business users consider an acceptable 
level of response/resolution/support etc?

Any help much appreciated

Caroline

Dr Caroline Wilkins
iB2B Ltd
http://www.artificia.co.uk
http://www.newforestweb.com




More information about the omnisdev-en mailing list