Biz$ - Service Level Agreements

Dr Caroline Wilkins caroline at
Tue Apr 7 07:32:34 EDT 2009

Dear Listers,

I have to put together a Service Level Agreement for a potential 
software sale. Can anyone help me out by sending a template document please?

Also- what sort of service level agreements do other developers have 
with their customers? What do most business users consider an acceptable 
level of response/resolution/support etc?

Any help much appreciated


Dr Caroline Wilkins
iB2B Ltd

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