Biz$ - Service Level Agreements
Dr Caroline Wilkins
caroline at ib2bsystems.com
Tue Apr 7 07:32:34 EDT 2009
Dear Listers,
I have to put together a Service Level Agreement for a potential
software sale. Can anyone help me out by sending a template document please?
Also- what sort of service level agreements do other developers have
with their customers? What do most business users consider an acceptable
level of response/resolution/support etc?
Any help much appreciated
Caroline
Dr Caroline Wilkins
iB2B Ltd
http://www.artificia.co.uk
http://www.newforestweb.com
More information about the omnisdev-en
mailing list